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Noise complaints: What are your rights?

Living close together in South Sydney means we all hear some noise. But when does it become unlawful? In New South Wales, the law distinguishes between everyday sounds and “offensive noise”. 

What is offensive noise? 

The Protection of the Environment Operations Act 1997 (NSW) defines it as noise that is so loud or persistent that it is likely to interfere unreasonably with the comfort of others. Examples include: music or parties late at night, construction outside permitted hours, barking dogs, or loud machinery. 

When is noise restricted? 

NSW law sets out times when certain noises must stop. For example: 

  • Music systems: not after midnight on Friday or Saturday, or after 10pm on other days. 
  • Power tools: not before 7am on weekdays (8am weekends/public holidays), or after 8pm any day. 
  • Pool pumps and air conditioners: not during the night if they can be heard in neighbours’ homes. 

What can you do? 

  • Talk first: Often a polite word with your neighbour resolves the issue. 
  • Contact council: Councils can investigate and issue Noise Abatement Directions. 
  • Call the police: For late-night parties or ongoing loud disturbances, police can direct people to stop making the noise for up to 28 days. 
  • Mediation: Community Justice Centres offer free mediation if disputes continue.

A little understanding goes a long way, but if noise is excessive, the law is on your side.

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